§ 42302. Consumer complaints
1,179 words·~5 min read·
/usc/title-49/section-42302A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
(a)In General.— The Secretary of Transportation shall—
(1)maintain an accessible website through the Office of Aviation Consumer Protection to accept the submission of complaints from airline passengers regarding air travel service problems; and
(2)take appropriate actions to notify the public of such accessible website.
(b)Notice to Passengers on the Internet.— An air carrier or foreign air carrier providing scheduled air transportation using any aircraft that as originally designed has a passenger capacity of 30 or more passenger seats shall include on the accessible website of the carrier—
(1)the accessible website, e-mail address, or telephone number of the air carrier for the submission of complaints by passengers about air travel service problems; and
(2)the accessible website maintained pursuant to subsection (a).
(c)Use of Additional or Alternative Technologies.— The Secretary shall periodically evaluate the benefits of using mobile phone applications or other widely used technologies to—
(1)provide additional or alternative means for air passengers to submit complaints; and
(2)provide such additional or alternative means as the Secretary determines appropriate.
(d)Air Ambulance Providers.— Each air ambulance provider shall include the accessible website, or a link to such accessible website, maintained pursuant to subsection
(a)and the contact information for the Aviation Consumer Advocate established by section 424 of the FAA Reauthorization Act of 2018 (49 U.S.C. 42302 note) on—
(1)any invoice, bill, or other communication provided to a passenger or customer of such provider; and
(2)the accessible website and any related mobile device application of such provider.
(Added Pub. L. 112–95, title IV, § 415(a), Feb. 14, 2012, 126 Stat. 95; amended Pub. L. 115–254, div. B, title IV, §§ 405, 419(a), 423(a), Oct. 5, 2018, 132 Stat. 3329, 3336, 3337; Pub. L. 118–63, title V, § 520, May 16, 2024, 138 Stat. 1200.)
Connections57 cite this · traces to 8
Cited by 57 sections · top 49
public-private-law
- Public Law 115-254FAA Reauthorization Act of 2018
- Public Law 118-63FAA Reauthorization Act of 2024
- Public Law 118-15Continuing Appropriations Act, 2024 and Other Extensions Act
- Public Law 118-34Airport and Airway Extension Act of 2023, Part II
- Public Law 118-41Airport and Airway Extension Act of 2024
- Public Law 118-60Airport and Airway Extension Act of 2024, Part II
U.S. Code
statute-compilations
- Sec. 415PASSENGER AIR SERVICE IMPROVEMENTS
- Sec. 509EXTENSION OF AVIATION CONSUMER ADVOCATE REPORTING REQUIREMENT
- Sec. 102EXTENSION OF EXPIRING AUTHORITIES; MISCELLANEOUS AUTHORIZATIONS
- Sec. 408DOT AIRLINE CONSUMER COMPLAINT INVESTIGATIONS
- Sec. 424AVIATION CONSUMER ADVOCATE
- Sec. 423CONSUMER COMPLAINT PROCESS IMPROVEMENT
- Sec. 102EXTENSION OF EXPIRING AUTHORITIES; MISCELLANEOUS AUTHORIZATIONS
- Sec. 2202EXTENSION OF EXPIRING AUTHORITIES; MISCELLANEOUS AUTHORIZATIONS
- Sec. 2202EXTENSION OF EXPIRING AUTHORITIES; MISCELLANEOUS AUTHORIZATIONS
- Sec. 520MODERNIZATION OF CONSUMER COMPLAINT SUBMISSIONS
- Sec. 102EXTENSION OF EXPIRING AUTHORITIES; MISCELLANEOUS AUTHORIZATIONS
statutes-at-large
- Public Law 118–15Making continuing appropriations for fiscal year 2024, and for other purposes
- Public Law 118–34To amend title 49, United States Code, to extend authorizations for the airport improvement program, to amend the Internal Revenue Code of 1986 to extend the funding and expenditure authority of the Airport and Airway Trust Fund, and for other purposes
- Public Law 112–95To amend title 49, United States Code, to authorize appropriations for the Federal Aviation Administration for fiscal years 2011 through 2014, to streamline programs, create efficiencies, reduce waste, and improve aviation safety and capacity, to provide stable funding for the national aviation syst
- Public Law 115–253To amend title 18, United States Code, to clarify the meaning of the terms “act of war” and “blocked asset”, and for other purposes
register
bill
- Sec. 702Modernization of consumer complaint submissions
- Sec. 706Extension of aviation consumer advocate reporting requirement
- Sec. 702Modernization of consumer complaint submissions
- Sec. 706Extension of aviation consumer advocate reporting requirement
- Sec. 702Modernization of consumer complaint submissions
- Sec. 706Extension of aviation consumer advocate reporting requirement
- Sec. 702Modernization of consumer complaint submissions
- Sec. 706Extension of aviation consumer advocate reporting requirement
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 2202Extension of expiring authorities; miscellaneous authorizations
- Sec. 2202Extension of expiring authorities; miscellaneous authorizations
- Sec. 2202Extension of expiring authorities; miscellaneous authorizations
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 509Extension of aviation consumer advocate reporting requirement
- Sec. 520Modernization of consumer complaint submissions
- Sec. 509Extension of aviation consumer advocate reporting requirement
- Sec. 520Modernization of consumer complaint submissions
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
- Sec. 102Extension of expiring authorities; miscellaneous authorizations
Traces to 8 documents
public-private-law
14 references not yet in our index
- Pub. L. 112–95, title IV, § 415(a)
- 126 Stat. 95
- 132 Stat. 3329
- 138 Stat. 1200
- section 415(c) of Pub. L. 112–95
- 132 Stat. 3337
- 137 Stat. 84
- 137 Stat. 1114
- 138 Stat. 22
- 138 Stat. 1193
- Public Law 99–435
- 100 Stat. 1080
- Pub. L. 112–95, title IV, § 408
- 126 Stat. 87
Citation graph
cites case law
§ 42302
Consumer complaints
Bills×26
Stat. Comp.×12
Pub. L.×9
Stat.×6
Fed. Reg.×2
U.S.C.×2
Pub. L.Pub. L. 112–95, title IV, § 415(a)
Stat.126 Stat. 95
Stat.132 Stat. 3329
Stat.138 Stat. 1200
Cites 22 · showing 12Cited by 57 across 6 sources