Sec. 424. AVIATION CONSUMER ADVOCATE
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## SEC. 424 AVIATION CONSUMER ADVOCATE **[**[49 U.S.C. 42302 note](/us/usc/t49/s42302)**]** ###
(a)In General The Secretary of Transportation shall review aviation consumer complaints received that allege a violation of law and, as appropriate, pursue enforcement or corrective actions that would be in the public interest. ###
(b)Considerations In considering which cases to pursue for enforcement or corrective action under subsection (a), the Secretary shall consider— ####
(1)the Air Carrier Access Act of 1986 (Public Law 99-435; 100 Stat. 1080); ####
(2)unfair and deceptive practices by air carriers (including air ambulance operators), foreign air carriers, and ticket agents; ####
(3)the terms and conditions agreed to between passengers and air carriers (including air ambulance operators), foreign air carriers, or ticket agents; ####
(4)aviation consumer protection and tarmac delay contingency planning requirements for both airports and airlines; ####
(5)protection of air ambulance consumers; and ####
(6)any other applicable law. ###
(c)Aviation Consumer Advocate ####
(1)In general Within the Aviation Consumer Protection Division of the Department of Transportation, there shall be an Aviation Consumer Advocate. ####
(2)Functions The Aviation Consumer Advocate shall— #####
(A)assist consumers in resolving carrier service complaints filed with the Aviation Consumer Protection Division; #####
(B)review the resolution by the Department of Transportation of carrier service complaints; #####
(C)identify and recommend actions the Department can take to improve the enforcement of aviation consumer protection rules, protection of air ambulance consumers, and resolution of carrier service complaints; and #####
(D)identify and recommend regulations and policies that can be amended to more effectively resolve carrier service complaints. ###
(d)Annual Reports The Secretary, through the Aviation Consumer Advocate, shall submit to the appropriate committees of Congress an annual report summarizing the following: ####
(1)The total number of annual complaints received by the Department, including the number of complaints by the name of each air carrier and foreign air carrier. ####
(2)The total number of annual complaints by category of complaint. ####
(3)The number of complaints referred in the preceding year for enforcement or corrective action by the Department. ####
(4)Any recommendations under paragraphs (2)(C) and (2)(D) of subsection (c). ####
(5)Such other data as the Aviation Consumer Advocate considers appropriate. ###
(e)Sunset on Reporting Requirement The reporting requirement of subsection
(d)shall terminate on October 1, 2028.
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U.S. Code
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- Pub. L. 99-435
- 100 Stat. 1080
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