Sec. 408. DOT AIRLINE CONSUMER COMPLAINT INVESTIGATIONS

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## SEC. 408 DOT AIRLINE CONSUMER COMPLAINT INVESTIGATIONS **[**[49 U.S.C. 42302 note](/us/usc/t49/s42302)**]** The Secretary of Transportation may investigate consumer complaints regarding— ####

(1)flight cancellations; ####

(2)compliance with Federal regulations concerning overbooking seats on flights; ####

(3)lost, damaged, or delayed baggage, and difficulties with related airline claims procedures; ####

(4)problems in obtaining refunds for unused or lost tickets or fare adjustments; ####

(5)incorrect or incomplete information about fares, discount fare conditions and availability, overcharges, and fare increases; ####

(6)the rights of passengers who hold frequent flyer miles or equivalent redeemable awards earned through customer-loyalty programs; and ####

(7)deceptive or misleading advertising.

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U.S. Code

Consumer complaints
§ 42302

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Sec. 408

DOT AIRLINE CONSUMER COMPLAINT INVESTIGATIONS

U.S.C.§ 42302

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