Sec. 736. Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023
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Not later than 1 year after the date of enactment of this section, and annually thereafter, the Secretary shall submit a report on aviation consumer complaints related to passengers with a disability filed with the Department of Transportation to the appropriate committees of Congress, and shall make each annual report publicly available. Each annual report submitted under subsection
(a)shall include, but not be limited to, the following: The number of aviation consumer complaints reported to the Secretary related to passengers with a disability filed with the Department of Transportation during the 5 most recent calendar years. The nature of such complaints, such as reported issues with— an air carrier, including an air carrier's staff training or lack thereof; mishandling of passengers with a disability or their accessibility equipment; the condition or lack of accessibility equipment or materials; the accessibility of in-flight services, including accessing and utilizing on-board lavatories, for passengers with a disability; difficulties experienced by passengers with a disability in communicating with an air carrier or staff of an air carrier; difficulties experienced by passengers with a disability in being moved, handled, or having their schedule changed without consent; issues experienced by passengers with a disability traveling with a service animal; and such other issues as the Secretary deems appropriate. An overview of the review process for such complaints received during such period. The median length of time for how quickly review such complaints were initiated. The median length of time for how quickly such complaints were resolved or otherwise addressed. Of the complaints that were found to violate section 41705 of title 49, United States Code, (commonly known as the Air Carrier Access Act of 1986 )— the number of such complaints for which a formal enforcement order was issued; and the number of such complaints for which a formal enforcement order was not issued. How many aviation consumer complaints related to passengers with a disability were referred to the Department of Justice for an enforcement action under— section 504 of the Rehabilitation Act of 1973 ( 29 U.S.C. 794 ); the Americans with Disabilities Act of 1990 ( 42 U.S.C. 12101 et seq. ); or any other provision of law. How many aviation consumer complaints related to passengers with a disability filed with the Department of Transportation that involved airport staff, or other matters under the jurisdiction of the Federal Aviation Administration, were referred to the Federal Aviation Administration. The definitions set forth in section 40102 of title 49, United States Code, and section 382.3 of title 14, Code of Federal Regulations, apply to any term defined in such sections that is used in this section. In this section, the term passengers with a disability has the meaning given the term qualified individual with a disability in section 382.3 of title 14, Code of Federal Regulations.
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Sec. 736
Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023
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