Sec. 2. Findings
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Congress finds the following: The total amount of outstanding student loans just surpassed $1,500,000,000,000. Student loans are the biggest category of consumer borrowing after mortgages. Since the Consumer Financial Protection Act of 2010 ( 12 U.S.C. 5481 et seq.) established the Consumer Financial Protection Bureau, the Bureau has fought to ensure families receive a fair shake as they strive for the American Dream. The Consumer Financial Protection Act of 2010 created a Student Loan Ombudsman at the Consumer Financial Protection Bureau.
In 2011, the Consumer Financial Protection Bureau established an Office for Students and Young Consumers, led by the Student Loan Ombudsman, to assist students who are mistreated or misled by predatory lenders. Since its creation, the Office of Students and Young Consumers, led by the Student Loan Ombudsman, has defended military families in the United States from predatory lenders and for-profit colleges, and other unscrupulous businesses. The Office of Students and Young Consumers helped tens of thousands of active-duty military service members who were being overcharged for student loans, and coordinating with the United States Justice Department, succeeded in returning $60,000,000 to the service members, and required the industry to improve its practices.
The Office of Students and Young Consumers has collected and analyzed hundreds of thousands of student complaints. The Office of Students and Young Consumers has recovered more than $750,000,000 on behalf of defrauded students. The Office of Students and Young Consumers has been instrumental in the shutdown of for-profit universities and colleges that had been accused of predatory practices. The Office of Students and Young Consumers collected data and authored a report that showed large banks overcharged college students fees that were higher than many of their competitors.
The report remained unpublished by the Administration until a recent FOIA request opened it to the public. The Department of Education Office of Inspector General released a concerning report on February 12, 2019, that highlighted the alarming frequency at which student loan contractors and vendors engaged in noncompliance with Federal requirements for servicing student loans.
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U.S. Code