Sec. 8. Airline Passengers with Disabilities Bill of Rights
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The Secretary shall develop a document, to be known as the Airline Passengers with Disabilities Bill of Rights , using plain language to describe the basic rights and responsibilities of air carriers, their employees and contractors, and people with disabilities under the section 41705 of title 49, United States Code, as amended by section 4. The Airline Passengers with Disabilities Bill of Rights shall include, at a minimum, the following: The right of passengers with disabilities to be treated with dignity and respect.
The right of passengers with disabilities to receive timely assistance, if requested, from properly trained air carrier and contractor personnel. The right of passengers with disabilities to travel with wheelchairs, mobility aids, and other assistive devices, including necessary medications and medical supplies, including stowage of such wheelchairs, aids, and devices. The right of passengers with disabilities to receive seating accommodations, if requested, to accommodate a disability.
The right of passengers with disabilities to receive announcements in an accessible format. The right of passengers with disabilities to speak with a complaint resolution officer or to file a complaint with an air carrier or the Department of Transportation. In developing the Airline Passengers with Disabilities Bill of Rights, the Secretary shall consult with stakeholders, including disability organizations and air carriers and their contractors. Each air carrier shall include the Airline Passengers with Disabilities Bill of Rights— on a publicly available Internet website of the air carrier; and in any pre-flight notifications or communications provided to passengers who alert the air carrier in advance of the need for accommodations relating to a disability.
The Secretary shall ensure that employees of air carriers and their contractors receive training on the Airline Passengers with Disabilities Bill of Rights.