RCW 46.71.045
241 words·~1 min read·
/wa/title-46/chapter-46-71/46-71-045A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
Each of the following acts or practices are unlawful:
(1)Advertising that is false, deceptive, or misleading. A single or isolated media mistake does not constitute a false, deceptive, or misleading statement or misrepresentation under this section;
(2)Materially understating or misstating the estimated price for a specified repair procedure;
(3)Retaining payment from a customer for parts not delivered or installed or a labor operation or repair procedure that has not actually been performed;
(4)Unauthorized operation of a customer's vehicle for purposes not related to repair or diagnosis;
(5)Failing or refusing to provide a customer, upon request, a copy, at no charge, of any document signed by the customer;
(6)Retaining duplicative payment from both the customer and the warranty or extended service contract provider for the same covered component, part, or labor;
(7)Charging a customer for unnecessary repairs. For purposes of this subsection "unnecessary repairs" means those for which there is no reasonable basis for performing the service. A reasonable basis includes, but is not limited to:
(a)That the repair service is consistent with specifications established by law or the manufacturer of the motor vehicle, component, or part;
(b)that the repair is in accordance with accepted industry standards; or
(c)that the repair was performed at the specific request of the customer.
[ 1993 c 424 s 9 .]
Notes:
Severability — Effective date — 1993 c 424: See notes following RCW 46.71.005 .