69-2-204. Public safety answering point 911 call processing standards.

191 words·~1 min read·/ut/title-69/chapter-2/69-2-204

A research copy — for the controlling text, always check the official state or federal source. Not legal advice.

Effective 5/7/2025

(1)As used in this section:

(a)"Transfer rate" means the percentage of 911 calls that are:

(i)received by a public safety answering point during a fiscal year; and

(ii)transferred to another location in the state.

(b)"Transfer rate" does not include transfers from a public safety answering point to:

(i)988 services;

(ii)poison control; or

(iii)until July 1, 2029, transfers to a public safety answering point or dispatch center managed by the Department of Public Safety.

(2)A public safety answering point shall:

(a)maintain a transfer rate that is no more than 2%;

(b)answer:

(i)90% of all 911 calls within 15 seconds; and

(ii)95% of all 911 calls within 20 seconds;

(c)adopt and implement the statewide CAD-to-CAD call handling and 911 call transfer protocol adopted by the Utah Communications Authority board under Section 63H-7a-204 ;

(d)participate in the Utah Communications Authority's annual interoperability exercise; and

(e)maintain designation as an emergency medical service dispatch center in accordance with Section 53-2d-403 .

Amended by Chapter 346 , 2025 General Session