31A-2-215. Consumer education.

180 words·~1 min read·/ut/title-31a/chapter-2/31a-2-215

A research copy — for the controlling text, always check the official state or federal source. Not legal advice.

Effective 5/1/2024

(1)In furtherance of the purposes in Section 31A-1-102 , the commissioner may educate consumers about insurance and provide consumer assistance.

(2)Consumer education may include:

(a)outreach activities; and

(b)the production or collection and dissemination of educational materials.

(3)Consumer assistance may include:

(a)explaining:

(i)the terms of a policy;

(ii)a policy's complaint, grievance, or adverse benefit determination procedure; and

(iii)the fundamentals of self-advocacy; and

(b)informal efforts to negotiate a resolution of a dispute between a consumer and a licensee.

(a)Notwithstanding Subsection

(3)and Section 31A-2-216 , consumer assistance may not include:

(i)commencing an administrative, judicial, or other proceeding against a licensee to obtain specific relief from the licensee for a specific consumer; or

(ii)otherwise representing a consumer in any administrative, judicial, or other proceeding.

(5)Nothing in this section prohibits the commissioner from taking enforcement action for violations under Section 31A-2-308 .

(6)The commissioner may adopt rules necessary to implement the requirements of this section.

Amended by Chapter 120 , 2024 General Session