13-51-105. Operating requirements.

829 words·~4 min read·/ut/title-13/chapter-51/13-51-105

A research copy — for the controlling text, always check the official state or federal source. Not legal advice.

Effective 5/6/2026

(1)A transportation network company shall maintain an agent for service of process in the state in accordance with Subsection 13-51-104(2) .

(2)A transportation network company may collect, on behalf of a transportation network driver, a fare for a prearranged ride if the transportation network company:

(a)posts the method for calculating the fare on the transportation network company's software application;

(b)provides a passenger the rate the transportation network company uses to calculate the fare for a prearranged ride; and

(c)allows a passenger the option to obtain an estimated fare for a prearranged ride before the passenger enters a transportation network driver's vehicle.

(3)For a prearranged ride, a transportation network company shall:

(a)before a passenger enters a transportation network driver's vehicle, display on the transportation network company's software application a picture of the transportation network driver;

(b)shortly after the prearranged ride is complete, transmit an electronic receipt to the passenger that lists:

(i)the prearranged ride's origin and destination;

(ii)the prearranged ride's total time and distance; and

(iii)an itemization of the total fare the passenger pays, if any; and

(c)allow a passenger to notify a transportation network driver if a passenger has skis, a snowboard, other oversize luggage, or child restraint device.

(4)A transportation network driver may not, while providing transportation network services:

(a)provide a ride to an individual who requests the ride by a means other than a transportation network company's software application;

(b)solicit or accept cash payments from a passenger; or

(c)accept a means of payment other than payment through a transportation network company's software application.

(5)A transportation network company shall maintain a record of:

(a)all trips, for a minimum of five years after the day on which the trip occurs; and

(b)all information in a transportation network company's possession regarding a transportation network driver, for a minimum of five years after the day on which the transportation network driver last provided transportation network services using the transportation network company's software application.

(6)A transportation network company shall adopt a policy that prohibits unlawful discrimination with respect to a passenger and shall:

(a)provide a copy of the policy to each transportation network driver; or

(b)post the policy on the transportation network company's website.

(a)A transportation network driver shall accommodate:

(i)a service animal; or

(ii)an individual with a physical disability.

(b)A transportation network driver or transportation network company may not impose an additional charge to provide the accommodations described in Subsections (7)(a) and

(8).

(8)A transportation network company shall:

(a)allow a passenger to request a prearranged ride in a wheelchair-accessible vehicle; and

(b)if a wheelchair-accessible vehicle is not available to a passenger who requests a wheelchair-accessible vehicle under Subsection (8)(a) , direct the passenger to a transportation service that provides wheelchair-accessible service, if available.

(9)A transportation network company shall disclose to a transportation network driver:

(a)a description of the insurance coverage the transportation network company provides the transportation network driver while the transportation network driver is providing transportation network services, including the insurance coverage's liability limit;

(b)that the transportation network company's automobile insurance policy may not provide coverage to the transportation network driver during a waiting period or a prearranged ride;

(c)that if the vehicle the transportation network driver uses to provide transportation network services has a lien against the vehicle, the transportation network driver is required to notify the lienholder that the transportation network driver is using the vehicle to provide transportation network services; and

(d)that using a vehicle with a lien against the vehicle to provide transportation network services may violate the transportation network driver's contract with the lienholder.

(10)A transportation network company and the transportation network company's insurer shall, for an incident that occurs while a transportation network driver is providing transportation network services:

(a)cooperate with a liability insurer that insures the vehicle the transportation network driver uses to provide the transportation network services;

(b)provide, to the liability insurer, the precise date and time that an incident occurred, including the precise time when a driver logged in or out of the transportation network company's software application; and

(c)provide the information described in Subsection (10)(b) to a liability insurer no later than 10 business days after the day on which the liability insurer requests the information from the transportation network company.

(11)If a transportation network company's insurer insures a vehicle with a lien against the vehicle, and the transportation network company's insurer covers a claim regarding the vehicle under comprehensive or collision coverage, the transportation network company shall direct the transportation network company's insurer to issue the payment for the claim:

(a)directly to the person that conducts the repair on the vehicle; or

(b)jointly to the owner of the vehicle and the primary lienholder.

Amended by Chapter 95 , 2026 General Session