§ 5321. Benefits helpline

188 words·~1 min read·/usc/title-38/section-5321

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(a)Establishment.— The Secretary shall maintain a toll-free telephone helpline that a covered individual may call in order to—

(1)obtain information about any service or benefit provided under the laws administered by the Secretary; or

(2)be directed to an appropriate office of the Department regarding such a service or benefit.

(b)Contract for Direction of Calls Authorized.— The Secretary may enter into a contract with a third party to direct calls made to the helpline to an appropriate office under subsection (a)(2).

(c)Live Individual Required.— The Secretary shall ensure that a covered individual who calls the helpline has the option to speak with a live individual.

(d)Definitions.— In this section:

(1)The term “covered individual” means—

(A)a veteran;

(B)an individual acting on behalf of a veteran; or

(C)an individual other than a veteran who is eligible to receive a benefit or service under a law administered by the Secretary.

(2)The term “veteran” has the meaning given such term in section 2002(b) of this title.

(Added Pub. L. 118–159, div. E, title L, § 5002(a), Dec. 23, 2024, 138 Stat. 2408.)

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public-private-law