§ 211. STAFF TRAINING.
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Review of Training for Veterans Crisis Line Call Responders.— In general .— The Secretary of Veterans Affairs shall enter into an agreement with an organization outside the Department of Veterans Affairs to review the training for Veterans Crisis Line call responders on assisting callers in crisis. Completion of review .— The review conducted under paragraph
(1)shall be completed not later than one year after the date of the enactment of this Act [ Dec. 29, 2022 ]. Elements of review .— The review conducted under paragraph
(1)shall consist of a review of the training provided by the Department on subjects including risk assessment, lethal means assessment, substance use and overdose risk assessment, safety planning, referrals to care, supervisory consultation, and emergency dispatch. Update of training .— If any deficiencies in the training for Veterans Crisis Line call responders are found pursuant to the review under paragraph (1), the Secretary shall update such training and associated standards of practice to correct those deficiencies not later than one year after the completion of the review. Retraining Guidelines for Veterans Crisis Line Call Responders.— In general .— Not later than one year after the date of the enactment of this Act, the Secretary shall develop guidelines on retraining and quality management for when a Veterans Crisis Line call responder has an adverse event or when a quality review check by a supervisor of such a call responder denotes that the call responder needs improvement. Elements of guidelines .— The guidelines developed under paragraph
(1)shall specify the subjects and quantity of retraining recommended and how supervisors should implement increased use of silent monitoring or other performance review mechanisms.
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§ 211
STAFF TRAINING.
U.S.C.×3
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