§ 141.59. Customer complaint procedures.
129 words·~1 min read·
/us/cfr/t25/s§ 141.59·A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
(a)Any customer of a licensee may file a complaint with the Commissioner alleging that the licensee has committed a violation of this part.
(b)Upon receipt of a customer complaint the Commissioner shall initiate show cause proceedings under the provisions of § 141.56 of this part.
(c)If the Commissioner fails to order remedial action within forty
(40)days from the date the complaint is filed, the complainant may appeal under the provisions of part 2 of this title not later than seventy
(70)days after the date the complaint is filed.
(d)If the Commissioner orders remedial action, the complainant may appeal under the provisions of part 2 of this title not later than thirty
(30)days after the date on which the remedial action is ordered.