§ 411.600. Is there a process for resolving disputes between beneficiaries and ENs that are not State VR agencies?
104 words·~1 min read·
/us/cfr/t20/s§ 411.600·A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
Yes. After an IWP is signed, a process is available which will assure each party a full, fair and timely review of a disputed matter. This process has three steps.
(a)The beneficiary can seek a solution through the EN's internal grievance procedures.
(b)If the EN's internal grievance procedures do not result in an agreeable solution, either the beneficiary or the EN may seek a resolution from the PM. (See § 411.115(k) for a definition of the PM.)
(c)If either the beneficiary or the EN is dissatisfied with the resolution proposed by the PM, either party may request a decision from us.