§ 382.76. May a carrier require a service animal user to check-in physically at the airport?
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/us/cfr/t14/s§ 382.76·A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
You may not require a passenger with a disability to check-in physically at the airport, rather than using the online check-in available to the general public, on the basis that the passenger is traveling with a service animal. [Doc. No. DOT-OST-2018-0068, 85 FR 79774, Dec. 10, 2020]