Sec. 632. CONSUMER PROTECTION AND CUSTOMER SERVICE
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## SEC. 632 CONSUMER PROTECTION AND CUSTOMER SERVICE **[**[47 U.S.C. 552](/us/usc/t47/s552)**]** ###
(a)Franchising Authority Enforcement A franchising authority may establish and enforce— ####
(1)customer service requirements of the cable operator; and ####
(2)construction schedules and other construction-related requirements, including construction-related performance requirements, of the cable operator. ###
(b)Commission Standards The Commission shall, within 180 days of enactment of the Cable Television Consumer Protection and Competition Act of 1992, establish standards by which cable operators may fulfill their customer service requirements. Such standards shall include, at a minimum, requirements governing— ####
(1)cable system office hours and telephone availability; ####
(2)installations, outages, and service calls; and ####
(3)communications between the cable operator and the subscriber (including standards governing bills and refunds). ###
(c)Subscriber Notice A cable operator may provide notice of service and rate changes to subscribers using any reasonable written means at its sole discretion. Notwithstanding section 623(b)(6) or any other provision of this Act, a cable operator shall not be required to provide prior notice of any rate change that is the result of a regulatory fee, franchise fee, or any other fee, tax, assessment, or charge of any kind imposed by any Federal agency, State, or franchising authority on the transaction between the operator and the subscriber. ###
(d)Consumer Protection Laws and Customer Service Agreements ####
(1)Consumer protection laws Nothing in this title shall be construed to prohibit any State or any franchising authority from enacting or enforcing any consumer protection law, to the extent not specifically preempted by this title. ####
(2)Customer service requirement agreements Nothing in this section shall be construed to preclude a franchising authority and a cable operator from agreeing to customer service requirements that exceed the standards established by the Commission under subsection (b). Nothing in this title shall be construed to prevent the establishment or enforcement of any municipal law or regulation, or any State law, concerning customer service that imposes customer service requirements that exceed the standards set by the Commission under this section, or that addresses matters not addressed by the standards set by the Commission under this section.
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Sec. 632
CONSUMER PROTECTION AND CUSTOMER SERVICE
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