Sec. 545. PRIORITIZING ACCOUNTABILITY AND ACCESSIBILITY FOR AVIATION CONSUMERS
614 words·~3 min read·
/statute-compilations/comps-17764/sec-545A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
## SEC. 545 PRIORITIZING ACCOUNTABILITY AND ACCESSIBILITY FOR AVIATION CONSUMERS **[**[49 U.S.C. 41728 note](/us/usc/t49/s41728)**]** ###
(a)Annual Report Not later than 1 year after the date of enactment of this Act, and annually thereafter, the Secretary shall submit to the appropriate committees of Congress, and make publicly available, a report on aviation consumer complaints related to passengers with a disability filed with the Department of Transportation. ###
(b)Contents Each annual report submitted under subsection
(a)shall, at a minimum, include the following: ####
(1)The number of aviation consumer complaints reported to the Secretary related to passengers with a disability filed with the Department of Transportation during the calendar year preceding the year in which such report is submitted. ####
(2)The nature of such complaints, including reported issues with— #####
(A)an air carrier, including an air carrier’s staff training or lack thereof; #####
(B)mishandling of passengers with a disability or their accessibility equipment, including mobility aids and wheelchairs; #####
(C)the condition, availability, or lack of accessibility of equipment operated by an air carrier or a contractor of an air carrier; #####
(D)the accessibility of in-flight services, including accessing and using on-board lavatories, for passengers with a disability; #####
(E)difficulties experienced by passengers with a disability in communicating with air carrier personnel; #####
(F)difficulties experienced by passengers with a disability in being moved, handled, or otherwise assisted; #####
(G)an air carrier changing the flight itinerary of a passenger with a disability without the consent of such passenger; #####
(H)issues experienced by passengers with a disability traveling with a service animal; and #####
(I)such other issues as the Secretary determines appropriate. ####
(3)An overview of the review process for such complaints received during such calendar year. ####
(4)The median length of time for how quickly review of such complaints was initiated by the Secretary. ####
(5)The median length of time for how quickly such complaints were resolved or otherwise addressed. ####
(6)Of the complaints that were found to violate section 41705 of title 49, United States Code— #####
(A)the number of such complaints for which a formal enforcement order was issued; and #####
(B)the number of such complaints for which a formal enforcement order was not issued. ####
(7)How many aviation consumer complaints related to passengers with a disability were referred to the Department of Justice for an enforcement action under— #####
(A)section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794); #####
(B)the Americans with Disabilities Act of 1990 (42 U.S.C. 12101 et seq.); or #####
(C)any other provision of law. ####
(8)How many aviation consumer complaints related to passengers with a disability filed with the Department of Transportation that involved airport staff (or other matters under the jurisdiction of the FAA) were referred to the FAA. ####
(9)The number of disability-related aviation consumer complaints filed with the Department of Transportation involving Transportation Security Administration staff that were referred to the Transportation Security Administration or the Department of Homeland Security. ###
(c)Definitions ####
(1)In general Except as provided in paragraph (2), the definitions set forth in section 40102 of title 49, United States Code, and section 382.3 of title 14, Code of Federal Regulations, apply to this section. ####
(2)Air carrier The term “air carrier” means an air carrier conducting passenger operations under part 121 of title 14, Code of Federal Regulations. ####
(3)Passengers with a disability In this section, the term “passengers with a disability” has the meaning given the term “qualified individual with a disability” in section 382.3 of title 14, Code of Federal Regulations.
Connectionstraces to 3
Citation graph
cites case law
Sec. 545
PRIORITIZING ACCOUNTABILITY AND ACCESSIBILITY FOR AVIATION CONSUMERS
Cites 3Cited by 0 across 0 sources