Sec. 23016. NATIONAL CONSUMER COMPLAINT DATABASE

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## SEC. 23016 NATIONAL CONSUMER COMPLAINT DATABASE ###

(a)In General Not later than 18 months after the date of enactment of this Act, the Comptroller General of the United States shall submit to the Committee on Commerce, Science, and Transportation of the Senate and the Committee on Transportation and Infrastructure of the House of Representatives a report on the National Consumer Complaint Database of the Federal Motor Carrier Safety Administration. ###

(b)Contents The report under subsection

(a)shall include— ####

(1)a review of the process and effectiveness of efforts to review and follow-up on complaints submitted to the National Consumer Complaint Database; ####

(2)an identification of the top 5 complaint categories; ####

(3)an identification of— #####

(A)the process that the Federal Motor Carrier Safety Administration uses to determine which entities to take enforcement actions against; and #####

(B)the top categories of enforcement actions taken by the Federal Motor Carrier Safety Administration; ####

(4)a review of the use of the National Consumer Complaint Database website over the 5-year period ending on December 31, 2020, including information obtained by conducting interviews with drivers, customers of movers of household goods, brokers, motor carriers, including small business motor carriers, and other users of the website to determine the usability of the website; ####

(5)a review of efforts taken by the Federal Motor Carrier Safety Administration to raise awareness of the National Consumer Complaint Database; and ####

(6)recommendations, as appropriate, including with respect to methods— #####

(A)for improving the usability of the National Consumer Complaint Database website; #####

(B)for improving the review of complaints; #####

(C)for using data collected through the National Consumer Complaint Database to identify bad actors; #####

(D)to improve confidence and transparency in the complaint process; and #####

(E)for improving stakeholder awareness of and participation in the National Consumer Complaint Database and the complaint system, including improved communication about the purpose of the National Consumer Complaint Database.