Sec. 552. STUDY ON TRAINING OF CUSTOMER-FACING AIR CARRIER EMPLOYEES
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## SEC. 552 STUDY ON TRAINING OF CUSTOMER-FACING AIR CARRIER EMPLOYEES ###
(a)In General Not later than 1 year after the date of enactment of this Act, the Secretary of Transportation shall conduct a study on the training received by customer-facing employees of air carriers. ###
(b)Contents The study shall include— ####
(1)an analysis of the training received by customer-facing employees with respect to the management of disputes on aircraft; ####
(2)an examination of how institutions of higher learning, in coordination with air carriers, customer-facing employees and their representatives, consumer advocacy organizations, and other stakeholders, could— #####
(A)review such training and related practices; #####
(B)produce recommendations; and #####
(C)if determined appropriate, provide supplemental training; and ####
(3)the effectiveness of air carriers’ Employee Assault Prevention and Response Plans required under section 551. ###
(c)Report Not later than 1 year after the date of enactment of this Act, the Secretary shall submit to the appropriate committees of Congress a report on the results of the study.