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Code · STATUTE-COMPILATIONS · FAA Reauthorization Act of 2018 · Sec. 416

Sec. 416. ONLINE ACCESS TO AVIATION CONSUMER PROTECTION INFORMATION

241 words·~1 min read·/statute-compilations/comps-15561/sec-416

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## SEC. 416 ONLINE ACCESS TO AVIATION CONSUMER PROTECTION INFORMATION Not later than 180 days after the date of enactment of this Act, the Secretary of Transportation shall— ####
(1)complete an evaluation of the aviation consumer protection portion of the Department of Transportation’s public internet website to identify any changes to the user interface, including the interface presented to individuals accessing the website from a mobile device, that will improve usability, accessibility, consumer satisfaction, and website performance; ####
(2)in completing the evaluation under paragraph (1)— #####
(A)consider the best practices of other Federal agencies with effective websites; and #####
(B)consult with the Federal Web Managers Council; ####
(3)develop a plan, including an implementation timeline, for— #####
(A)making the changes identified under paragraph (1); and #####
(B)making any necessary changes to that portion of the website that will enable a consumer, in a manner that protects the privacy of consumers and employees, to— ######
(i)access information regarding each complaint filed with the Aviation Consumer Protection Division of the Department of Transportation; ######
(ii)search the complaints described in clause
(i)by the name of the air carrier, the dates of departure and arrival, the airports of origin and departure, and the type of complaint; and ######
(iii)determine the date a complaint was filed and the date a complaint was resolved; and ####
(4)submit the evaluation and plan to appropriate committees of Congress.
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