Sec. 6. CUSTOMER EXPERIENCE AND DIGITAL SERVICE DELIVERY

222 words·~1 min read·/statute-compilations/comps-15243/sec-6

A research copy — for the controlling text, always check the official state or federal source. Not legal advice.

## SEC. 6 CUSTOMER EXPERIENCE AND DIGITAL SERVICE DELIVERY The Chief Information Officer of each executive agency, or a designee, shall— ####

(1)coordinate and ensure alignment of the internal and external customer experience programs and strategy of the executive agency; ####

(2)coordinate with the management leaders of the executive agency, including the head of the executive agency, the Chief Financial Officer, and any program manager, to ensure proper funding to support the implementation of this Act; ####

(3)continually examine the digital service delivery strategy of the executive agency to the public and submit recommendations to the head of the executive agency providing guidance and best practices suitable to the mission of the executive agency; ####

(4)using qualitative and quantitative data obtained from across the executive agency relating to the experience and satisfaction of customers, identify areas of concern that need improvement and improve the delivery of customer service; ####

(5)coordinate and ensure, with the approval of the head of the executive agency, compliance by the executive agency with section 3559 of title 44, United States Code; and ####

(6)to the extent practicable, coordinate with other agencies and seek to maintain as much standardization and commonality with other agencies as practicable in implementing the requirements of this Act, to best enable future transitions to centralized shared services.