§ 132-1.14. Personally identifiable information of public utility customers.
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§ 132-1.14. Personally identifiable information of public utility customers.
(a)Except as otherwise provided in this section, a public record, as defined by G.S. 132-1, does not include personally identifiable information obtained by the Public Staff of the Utilities Commission from customers requesting assistance from the Public Staff regarding rate or service disputes with a public utility, as defined by G.S. 62-3(23).
(b)The Public Staff may disclose personally identifiable information of a customer to the public utility involved in the matter for the purpose of investigating such disputes.
(c)Such personally identifiable information is a public record to the extent disclosed by the customer in a complaint filed with the Commission pursuant to G.S. 62-73.
(d)For purposes of this section, "personally identifiable information" means the customer's name, physical address, email address, telephone number, and public utility account number. (2017-10, s. 2.1(c); 2025-25, s. 29(1).)