53-1-711. Scope of 2-1-1 service.
197 words·~1 min read·
/mt/title-53/chapter-1/part-7/53-1-711·A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
53-1-711 . Scope of 2-1-1 service.
(1)The statewide 2-1-1 system shall ensure provision of services in all counties of the state.
(2)The statewide 2-1-1 system must be administered by the department. The department shall approve a strategic plan for service delivery and divide the state into no more than eight regions.
(3)The statewide 2-1-1 system shall ensure that all approved 2-1-1 service providers provide the following scope of service:
(a)provide information and referral services to each inquirer for the inquirer's designated geographic area through well-trained staff or volunteers who are knowledgeable about local resources;
(b)create and maintain a database of community resources and referrals for the service provider's designated geographic area;
(c)provide appropriate services to crisis callers, which include stabilization or safety assessment and connection to further resources such as crisis lines, domestic violence shelters, and rape victim advocates;
(d)provide information to the department regarding 2-1-1 service usage, including data on callers, service needs, and resource gaps;
(e)provide support to community and disaster and emergency services providers in the case of a disaster or emergency; and
(f)participate in any publicity plan for the statewide 2-1-1 system in Montana.