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Code · Minnesota · Chapter 62

62Q.32 LOCAL OMBUDSPERSON.

103 words·~1 min read·/mn/chapter-62/62q-32

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62Q.32 LOCAL OMBUDSPERSON.
County board or community health service agencies may establish an office of ombudsperson to provide a system of consumer advocacy for persons receiving health care services through a health plan company. The ombudsperson's functions may include, but are not limited to:
(1)mediation or advocacy on behalf of a person accessing the complaint and appeal procedures to ensure that necessary medical services are provided by the health plan company; and
(2)investigation of the quality of services provided to a person and determine the extent to which quality assurance mechanisms are needed or any other system change may be needed.
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