237.155 CREDIT FOR INCORRECT DIRECTORY ASSISTANCE.
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/mn/chapter-237/237-155A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
237.155 CREDIT FOR INCORRECT DIRECTORY ASSISTANCE.
A local exchange carrier that provides directory assistance to customers for a fee, either directly or by contracting with a third party, must provide for an immediate credit to a customer that informs the directory assistance provider that the provider has given the customer incorrect information for which the provider charged the customer a fee. A local exchange carrier must notify its customers of the right to the immediate credit for incorrect directory assistance. The notice must be in a writing labeled "NOTICE OF RIGHT TO INCORRECT DIRECTORY ASSISTANCE CREDIT.
" The notice must be given to a new customer within 45 days of commencing service and at least annually thereafter and the notification print must be of sufficient size to be clearly legible.