§ 5-640
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/md/corporations-and-associations/5-640·A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
§5–640.
(a)A member–regulated cooperative shall adopt procedures to hear, decide, and resolve, in a prompt and fair manner, complaints from its members, including complaints regarding net metering.
(1)The procedures adopted under subsection
(a)of this section shall provide for a formal and an informal complaint process.
(2)A formal complaint proceeding shall include, at a minimum:
(i)The right to present a complaint in writing;
(ii)The right to have a complaint heard by the chief executive officer of the member–regulated cooperative, or the chief executive officer’s designee;
(iii)The right to a written response that states the reasons for the member–regulated cooperative’s decision; and
(iv)The right to have the complaint and response reviewed by the board of directors.
(1)A member–regulated cooperative may not require a member to use the formal or informal complaint process.
(2)If a member uses the formal or informal complaint process, the member may:
(i)Accept the decision resulting from the process; or
(ii)Reject the decision resulting from the process and pursue any other remedy authorized by law.
(d)A decision made under a formal or informal complaint process is binding on the member–regulated cooperative.