278.260 Jurisdiction over complaints as to rates or service -- Investigations --
228 words·~1 min read·
/ky/278-260A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
Hearing.
(1)The commission shall have original jurisdiction over complaints as to rates or
service of any utility, and upon a complaint in writing made against any utility by
any person that any rate in which the complainant is directly interested is
unreasonable or unjustly discriminatory, or that any regulation, measurement,
practice or act affecting or relating to the service of the utility or any service in
connection therewith is unreasonable, unsafe, insufficient or unjustly
discriminatory, or that any service is inadequate or cannot be obtained, the
commission shall proceed, with or without notice, to make such investigation as it
deems necessary or convenient. The commission may also make such an
investigation on its own motion. No order affecting the rates or service complained
of shall be entered by the commission without a formal public hearing.
(2)The commission shall fix the time and place for each hearing held by it, and shall
serve notice thereof upon the utility and the complainant not less than twenty
days before the time set for the hearing. The commission may dismiss any
complaint without a hearing if, in its opinion, a hearing is not necessary in the
public interest or for the protection of substantial rights.
(3)The complainant and the person complained of shall be entitled to be heard in
person or by an attorney and to introduce evidence.