Sec. 5. Legislative findings.
167 words·~1 min read·
/il/chapter-5/act-308/5A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
Sec. 5. Legislative findings. The General Assembly finds that:
(1)the people of this State, from time to time, need contact with State agencies
because of problems or concerns;
(2)often when a person calls a State agency that person needs to talk to an
individual, and it is not necessarily convenient or practical for that person to leave a message or to follow an automated menu;
(3)the purpose of State agencies is to serve the people of this State in a manner that
is as accessible, efficient, and responsive as possible;
(4)when a person calls a State agency and receives an automated operator or an
automated menu instead of a live operator, often that person is not able to adequately receive assistance or services; and
(5)the number of people calling a State agency and not getting the assistance or
services that they are entitled to because the State agency does not have a live operator answering incoming phone calls grows by the day.