§ 23309
152 words·~1 min read·
/ca/vehicle-code/23309A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
(a)Subject to extenuating circumstances and holidays, the issuing agency, directly or through a third-party vendor, shall maintain a customer service telephone line that shall be operated by a live person for at least 35 hours per week between the hours of 8 a.m. to 5 p.m. and an additional 5 hours per week between the hours of 6 a.m. to 8 a.m., from 5 p.m. to 7 p.m., or on a Saturday. The customer service telephone line shall be available to address questions related to acquiring a transponder or other electronic toll payment device, paying toll notices, disputing tolls and penalties, setting up payment plans, and registering the license plate of a vehicle to a transponder or other electronic toll payment device account.
(b)The customer service telephone line shall provide language interpreter services and assistance for deaf or hard-of-hearing individuals.
(c)This section shall become operative on July 1, 2024.