Sec. 3. Online portal

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Not later than 1 year after the date of enactment of this Act, each public housing agency shall establish and maintain an online portal on the website of the public housing agency through which families residing in and applicants for a covered housing dwelling owned, assisted, or operated by the public housing agency may— access information, including contact information, relating to the performance evaluation, management, and control of the covered housing dwelling; access a plain language list of the legal rights of each family residing in or applying for the covered housing dwelling, which shall be available for translation; and track service requests and complaints submitted to the public housing agency through a tracking system described in subsection (b).

Each public housing agency shall establish, using existing software or through new software, a request tracking system, including for inquiry on the status of an application, short-term and long-term capital improvements, service requests, and complaints, submitted by a family residing in a covered housing dwelling owned or operated by the public housing agency through which the families and applicants may track requests with real-time updates provided by the public housing agency.

The tracking system described in paragraph

(1)shall contain a database under which the public housing agency shall assign each family residing in a covered housing dwelling owned or operated by the public housing agency and each applicant for a covered housing dwelling owned or operated by the public housing agency a ticket number or a private access number to use to make requests or complaints described in paragraph (1). Each inquiry described in subparagraph

(A)shall— be searchable through the tracking system described in paragraph (1); have associated with it a description of— the nature of the inquiry, complaint, or request; the most recent status of the inquiry, complaint, or request; whether or not the inquiry, complaint, or request is open or closed; any action taken on the inquiry, complaint, or request, and any next steps to be taken; and any additional information as the public housing agency determines appropriate; and not publicly disclose any personal information relating to the inquiry, complaint, or request, including the unit number, name of the resident or applicant, or any other identifying information that is prohibited from disclosure under applicable laws. A public housing agency may not require a family residing in a covered housing dwelling owned or operated by the public housing agency to use the tracking system described in paragraph

(1)to submit requests or to receive updates relating to service requests and complaints submitted by the family. Each public housing agency shall ensure that the online portal established under subsection

(a)is updated on a regular basis and contains the most recent information regarding inquiries, service requests, and complaints described in subsection (a)(3). Each public housing agency shall, on an annual basis, develop a fact sheet for tenants residing in and applicants for a covered housing dwelling owned, assisted, or operated by the public housing agency that— includes, in a clear and easily discernible manner— the total amount and type of Federal, State, and local funds received for the fiscal year; the funding streams for ongoing and upcoming capital improvement projects; the most recent inspection date and score; any major renovation, capital, or redevelopment plans; and the name and contact information for the manager or management of the dwelling, if operating independently; is posted on the website of the public housing agency, if applicable, is available in paper format, is available for translation, is available upon request, and is submitted as an addendum as part of the public housing agency plan provided to the Resident Advisory Board and provided at a public hearing as required under section 5A of the United States Housing Act of 1937 ( 42 U.S.C. 1437c–1 ). The Secretary may make grants to public housing agencies in the amount necessary for the public housing agency to purchase, establish, and maintain the online portal required under this section. There is authorized to be appropriated such sums as may be necessary to carry out this subsection. Each public housing agency shall, on an annual basis, submit to the Secretary information on grants made under subsection (e), including how the amounts were used related to the online portal required under this section. The Secretary shall consider the implementation and maintenance by a public housing agency of the online portal required under this section in the annual public housing assessment system described in part 902 of title 24, Code of Federal Regulations, or any successor regulation. The requirement to create and maintain an online portal under this section shall not apply to small public housing agencies. A small public housing agency that is exempted under paragraph

(1)shall develop, implement, and submit to the Secretary alternate methods for fulfilling the requirements under subsections

(a)through (d), in particular paragraphs

(1)and

(2)of subsection (a).

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42 USC 1437c–1

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Sec. 3

Online portal

Cite42 USC 1437c–1

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