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Code · BILL · 118th Congress · S. 141 (Engrossed in Senate) — To amend title 38, United States Code, to improve certain programs of the Department of Veterans Affairs for home and... · Sec. 145

Sec. 145. Documentation of preferences of veterans for scheduling of appointments for health care under laws administered by Secretary of Veterans Affairs

299 words·~1 min read·/bill/118/s/141/es/section-145·

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Not later than one year after the date of the enactment of this Act, the Secretary of Veterans Affairs shall develop a mechanism to solicit information regarding the preference of veterans enrolled in the system of annual patient enrollment of the Department of Veterans Affairs established and operated under section 1705(a) of title 38, United States Code, for scheduling of appointments for health care and related services under the laws administered by the Secretary, including through non-Department providers. Preferences provided voluntarily by a veteran pursuant to subsection
(a)shall be documented on My HealtheVet or another system designated by the Secretary that allows the veteran to view and change such preferences at any time. Preferences solicited under subsection
(a)shall include the following: How and when the veteran prefers to be contacted about an appointment for health care. Whether the veteran prefers to schedule appointments without the assistance of the Department, if able. Whether the veteran prefers to select a provider without the assistance of the Department, if able. Whether the veteran prefers appointments to be scheduled during certain days or times. The Secretary shall make the preferences provided under subsection
(a)easily accessible to medical support assistants and other staff of the Department, or non-Department staff, as the Secretary determines appropriate, who assist in the appointment scheduling process. Beginning after the date on which the Secretary develops the mechanism required under subsection (a), the Secretary shall— test the mechanism in not fewer than three geographically diverse Veterans Integrated Service Networks; and gather feedback about the effectiveness of such mechanism from veterans, medical support assistants, staff and other stakeholders as the Secretary determines appropriate. The Secretary may not implement such mechanism across the Veterans Health Administration of the Department before the Secretary addresses the feedback described in paragraph (1)(B).
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