Sec. 5002. Telephone helpline for assistance for veterans and other eligible individuals
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Chapter 53 of title 38, United States Code, is amended by adding at the end the following new section: The Secretary shall maintain a toll-free telephone helpline that a covered individual may call in order to— obtain information about any service or benefit provided under the laws administered by the Secretary; or be directed to an appropriate office of the Department regarding such a service or benefit. The Secretary may enter into a contract with a third party to direct calls made to the helpline to an appropriate office under subsection (a)(2).
The Secretary shall ensure that a covered individual who calls the helpline has the option to speak with a live individual. In this section: The term covered individual means— a veteran; an individual acting on behalf of a veteran; or an individual other than a veteran who is eligible to receive a benefit or service under a law administered by the Secretary. The term veteran has the meaning given such term in section 2002(b) of this title. . The table of sections at the beginning of such chapter is amended by adding at the end the following new item: 5321.
Benefits helpline. .