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Code · BILL · 117th Congress · H.R. 3489 (Introduced in House) — To require creditors to establish a phone line to assist obligors who are 50 years of age and older to resolve billin... · Sec. 2

Sec. 2. Billing error assistance

153 words·~1 min read·/bill/117/hr/3489/ih/section-2·

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Section 161 of the Truth in Lending Act ( 15 U.S.C. 1666 ) is amended by adding at the end the following: Not later than 1 year after the date of the enactment of this subsection, each creditor shall— establish and publish the phone number for a toll-free phone line that is dedicated to directly assisting obligors age 50 and older to navigate the process described in this section for resolving billing errors, including the mitigation of fraudulent activity; and provide a clear, understandable, and prominent notice to such obligors of the availability of such phone line through, email, websites, mailings, and other forms of communication as determined helpful and appropriate by the creditor.
Each creditor shall ensure that the operator of any phone line established pursuant to paragraph
(1)does not require any obligor to disclose personally identifiable information, including a social security number, to verify the age of such obligor. .
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Sec. 2
Billing error assistance
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