Sec. 2820. Improvement of privatized military housing
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Subchapter IV of chapter 169 of title 10, United States Code, is amended by adding at the end the following new sections: The Secretary of Defense shall establish a database that is available to the public of complaints relating to housing units under this subchapter. The Secretary shall ensure that a tenant of a housing unit under this subchapter may file a complaint relating to such housing unit for inclusion in the database under subsection (a). The Secretary shall include in any contract with a landlord responsible for a housing unit under this subchapter a requirement that the landlord respond to any complaints included in the database under subsection
(a)that relate to the housing unit. Any response under paragraph
(1)shall be included in the database under subsection (a). Not less frequently than annually, the Comptroller General of the United States, in accordance with best audit practices, shall randomly select one small, medium, and large military installation participating in the Military Privatized Housing Initiative for the purposes of conducting a full financial audit of the privatized housing project or projects at each installation. The results of audits conducted under this section shall be provided to the Secretary of Defense and the Committees on Armed Services of the Senate and the House of Representatives. Audits conducted under paragraph
(1)shall include an analysis, at a minimum, of the following: Base management fees for managing the housing units. Incentive fees relating to the housing units, including details on the following: Metrics upon which such incentive fees are paid. Whether incentive fees were paid in full or withheld in part or in full during the year covered by the publication, and if so, why. Asset management fees relating to the housing units. Preferred return fees relating to the housing units. Any deferred fees or other fees relating to the housing units. Residual cash flow distributions relating to the housing units. Provider’s financial relationship with and use of subsidiaries and third parties to manage/implement housing agreements. . The table of sections at the beginning of subchapter IV of chapter 169 of title 10, United States Code, is amended by inserting after the item relating to section 2886 the following new items: 2887. Complaint database. 2888. Financial transparency. . Section 2884 of title 10, United States Code, is amended by adding at the end the following new subsection: Not less frequently than annually, the Secretary of Defense shall submit to the congressional defense committees and publish on a publicly available website of the Department of Defense a report on housing units under this subchapter, disaggregated by military installation. Each report submitted under paragraph
(1)shall include the following: An assessment of the condition of housing units under this subchapter based on the average age of those units and the estimated time until recapitalization. An analysis of complaints of tenants of such housing units. An assessment of maintenance response times and completion of maintenance requests relating to such housing units. An assessment of dispute resolution relating to such housing units, which must include an analysis of all denied tenant requests to withhold rent payments, or where the dispute resolution process resulted in a favorable outcome for the housing provider. An assessment of overall customer service for tenants of such housing units. A description of the results of any no-notice housing inspections conducted for such housing units. The results of any resident surveys conducted with respect to such housing units. .