Sec. 3101. Process and requirements for scheduling appointments for health care from Department of Veterans Affairs and non-Department health care
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Not later than 60 days after the date of the enactment of this Act, the Secretary of Veterans Affairs shall— establish a process and requirements for scheduling appointments for— health care from the Department of Veterans Affairs; and health care furnished through the Veterans Community Care Program under section 1703 of title 38, United States Code, by a non-Department health care provider; and submit to the Committee on Veterans’ Affairs of the Senate and the Committee on Veterans’ Affairs of the House of Representatives a description of such process and requirements.
The description of the process and requirements for scheduling appointments for health care required to be submitted under paragraph (1)(B) shall include— information on how such process and requirements take into account the access standards established under section 1703B of title 38, United States Code; and the maximum number of days allowed to complete each step of such process. The Secretary may revise the process and requirements required under paragraph
(1)as the Secretary considers necessary. Not later than 30 days before revising the process and requirements under subparagraph (A), the Secretary shall submit to the Committee on Veterans’ Affairs of the Senate and the Committee on Veterans’ Affairs of the House of Representatives a description of such revised process and requirements, including a description of any modifications to the certification and training under subsection (b). Not later than one year after the date of the enactment of this Act, the Secretary shall require each individual involved in the scheduling of appointments for health care from the Department or health care described in subsection (a)(1)(A)(ii), including schedulers, clinical coordinators, and supervisors, to certify to the Secretary that the individual understands the process and requirements established under subsection (a), including the maximum number of days allowed to complete each step of such process. The Secretary shall require each employee hired by the Department on or after the date of the enactment of this Act who is to be involved in the scheduling of appointments for health care from the Department or health care described in subsection (a)(1)(A)(ii)— to undergo training on the process and requirements established under subsection
(a)as part of training for the position for which the employee has been hired; and to make the certification to the Secretary required under paragraph (1). Not later than 180 days after the date of the enactment of this Act, the Secretary shall establish or maintain a method or tool— to enable monitoring of the compliance of the Department with the process and requirements established under subsection (a), including compliance with policies of the Department relating to the maximum number of days allowed to complete each step of such process; and to ensure that each medical facility of the Department complies with such process and requirements. The Secretary shall require each medical facility of the Department to use the method or tool described in paragraph (1). Not later than one year after the date of the enactment of this Act, the Secretary shall submit to the Committee on Veterans’ Affairs of the Senate and the Committee on Veterans’ Affairs of the House of Representatives a report indicating whether each medical facility of the Department is using the method or tool described in paragraph (1). Not later than two years after the date of the enactment of this Act, the Comptroller General of the United States shall submit to the Committee on Veterans’ Affairs of the Senate and the Committee on Veterans’ Affairs of the House of Representatives a report on the compliance of the Secretary with the requirements of this section.