Sec. 9213. Amtrak staffing

289 words·~1 min read·/bill/116/hr/2/rds/section-9213

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Section 24312 of title 49, United States Code, is amended by adding at the end the following: Amtrak may not renew or enter into a contract to outsource call center customer service work on behalf of Amtrak, including through a business process outsourcing group. Amtrak shall make available appropriate training programs to any Amtrak call center employee carrying out customer service activities using telephone or internet platforms. Beginning on the date that is 1 year after the date of enactment of the TRAIN Act , Amtrak shall ensure that at least one Amtrak ticket agent is employed at each station building where at least one Amtrak ticket agent was employed on or after October 1, 2017.

Notwithstanding section (1), beginning on the date that is 1 year after the date of enactment of the TRAIN Act , Amtrak shall ensure that at least one Amtrak ticket agent is employed at each station building— that Amtrak owns, or operates service through, as part of a passenger service route; and for which the number of passengers boarding or deboarding an Amtrak long-distance train in the previous fiscal year exceeds the average of at least 40 passengers per day over all days in which the station was serviced by Amtrak, regardless of the number of Amtrak vehicles servicing the station per day.

For fiscal year 2021, ridership from fiscal year 2019 shall be used to determine qualifying stations. This subsection does not apply to any station building in which a commuter rail ticket agent has the authority to sell Amtrak tickets. For purposes of this section, the term Amtrak ticket agent means an Amtrak employee with authority to sell Amtrak tickets onsite and assist in the checking of Amtrak passenger baggage. .