Sec. 9213. Amtrak staffing

188 words·~1 min read·/bill/116/hr/2/ih/section-9213

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Section 24312 of title 49, United States Code, is amended by adding at the end the following: Amtrak may not renew or enter into a contract to outsource call center customer service work on behalf of Amtrak, including through a business process outsourcing group. Amtrak shall make available training programs to any Amtrak call center employee carrying out customer service activities using telephone or internet platforms. Beginning on the date that is 1 year after the date of enactment of the TRAIN Act , Amtrak shall ensure that at least 1 Amtrak ticket agent is employed at each station building— that Amtrak owns, or operates service through, as part of a passenger service route; and for which the number of passengers boarding or deboarding an Amtrak vehicle in fiscal year 2019 was an average of at least 40 passengers per day over all days in which the station was serviced by Amtrak, regardless of the number of Amtrak vehicles servicing the station per day.

This subsection does not apply to any station building in which a commuter rail ticket agent has the authority to sell Amtrak tickets. .