Sec. 2402. Comprehensive training strategy
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Not later than 1 year after the date of the enactment of this Act, the Commissioner of Internal Revenue shall submit to Congress a written report providing a comprehensive training strategy for employees of the Internal Revenue Service, including— a plan to streamline current training processes, including an assessment of the utility of further consolidating internal training programs, technology, and funding; a plan to develop annual training regarding taxpayer rights, including the role of the Office of the Taxpayer Advocate, for employees that interface with taxpayers and their managers; a plan to improve technology-based training; proposals to— focus employee training on early, fair, and efficient resolution of taxpayer disputes for employees that interface with taxpayers and their managers; and ensure consistency of skill development and employee evaluation throughout the Internal Revenue Service; and a thorough assessment of the funding necessary to implement such strategy.