Sec. 540. Study on training of customer-facing air carrier employees
142 words·~1 min read·
/bill/115/hr/4/pcs/section-540A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
Not later than 180 days after the date of enactment of this Act, the Secretary of Transportation shall conduct a study on the training received by customer-facing employees of air carriers. The study shall include— an analysis of the training received by customer-facing employees with respect to the management of disputes on aircraft; and an examination of how institutions of higher learning, in coordination with air carriers, customer-facing employees and their representatives, consumer advocacy organizations, and other stakeholders, could— review such training and related practices; produce recommendations; and if determined appropriate, provide supplemental training.
Not later than 1 year after the date of enactment of this Act, the Secretary shall submit to the Committee on Transportation and Infrastructure of the House of Representatives and the Committee on Commerce, Science, and Transportation of the Senate a report on the results of the study.