Sec. 535. Consumer protection requirements relating to large ticket agents
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Not later than 90 days after the date of enactment of this Act, the Secretary of Transportation shall issue a final rule to require large ticket agents to adopt minimum customer service standards. The purpose of the final rule shall be to ensure that, to the maximum extent practicable, there is a consistent level of consumer protection regardless of where consumers purchase air fares and related air transportation services. In issuing the final rule, the Secretary shall consider, at a minimum, establishing standards for— providing prompt refunds when ticket refunds are due, including fees for optional services that consumers purchased but were not able to use due to a flight cancellation or oversale situation; providing an option to hold a reservation at the quoted fare without payment, or to cancel without penalty, for 24 hours; disclosing cancellation policies, seating configurations, and lavatory availability with respect to flights; notifying customers in a timely manner of itinerary changes; and responding promptly to customer complaints.
In this section, the following shall apply: Subject to subparagraph (B), the term ticket agent has the meaning given that term in section 40102(a) of title 49, United States Code. The term ticket agent includes a person who acts as an intermediary involved in the sale of air transportation directly or indirectly to consumers, including by operating an electronic airline information system, if the person— holds the person out as a source of information about, or reservations for, the air transportation industry; and receives compensation in any way related to the sale of air transportation.
The term large ticket agent means a ticket agent with annual revenues of $100,000,000 or more.