Sec. 1950. Improvements for screening of passengers with disabilities
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Not later than 180 days after the date of enactment of this Act, the Administrator, in consultation with nationally-recognized veterans and disability organizations, shall revise the training requirements for Transportation Security Officers related to the screening of passengers with disabilities, including passengers with disabilities who participate in the PreCheck program. In revising the training requirements under paragraph (1), the Administrator shall address the proper screening, and any particular sensitivities related to the screening, of a passenger with a disability— traveling with a medical device, including an indwelling medical device; traveling with a prosthetic; traveling with a wheelchair, walker, scooter, or other mobility device; traveling with a service animal; or with sensitivities to touch, pressure, sound, or hypersensitivity to stimuli in the environment.
The Administrator shall implement the revised training under paragraph
(1)during initial and recurrent training of all Transportation Security Officers. The individual at the TSA responsible for civil rights, liberties, and traveler engagement shall— record each complaint from a passenger with a disability regarding the screening practice of the TSA; identify the most frequent concerns raised, or accommodations requested, in the complaints; determine the best practices for addressing the concerns and requests identified in paragraph (2); and recommend appropriate training based on such best practices. At each category X airport, the TSA shall place signage at each security checkpoint that— specifies how to contact the appropriate TSA employee at the airport designated to address complaints of screening mistreatment based on disability; and describes how to receive assistance from that individual or other qualified personnel at the security screening checkpoint. Not later than September 30 of the first full fiscal year after the date of enactment of this Act, and each fiscal year thereafter, the Administrator shall submit to the appropriate committees of Congress a report on the checkpoint experiences of passengers with disabilities, including the following: The number and most frequent types of disability-related complaints received. The best practices recommended under subsection
(b)to address the top areas of concern. The estimated wait times for assist requests for passengers with disabilities, including disabled passengers who participate in the PreCheck program.