Sec. 263. Outreach to veterans regarding effect of certain delayed payments by Chief Business Office of Department of Veterans Affairs
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The Secretary of Veterans Affairs shall conduct outreach, including through national and local veterans service organizations, to inform veterans of how to resolve credit issues caused by delayed payment of a claim for emergency hospital care, medical services, or other emergency health care furnished through a non-Department of Veterans Affairs provider. The Secretary shall establish a toll-free telephone number for veterans to report credit issues described in paragraph
(1)to the Chief Business Office of the Department of Veterans Affairs. During the five-year period beginning on the date of the enactment of this Act, the Secretary shall annually submit to Congress a report on the effectiveness of the Chief Business Office of the Department in providing timely payment of proper invoices for emergency hospital care, medical services, or other emergency health care furnished through non-Department providers by the required payment date during both the five-year period preceding the date of the report and the one-year period preceding such date. For any part of the period covered by a report under this subsection that occurred before October 1, 2014, the report shall evaluate the provision of payments described in subparagraph
(A)by the Veterans Integrated Service Networks. Each report submitted under paragraph
(1)shall include, for each period covered by the report, the following: The number of veterans who contacted the Secretary regarding a delayed payment that negatively affected, or will potentially negatively affect, the credit of the veteran. The total amount of interest penalties paid by the Secretary under section 3902 of title 31, United States Code, by reason of a delayed payment. The number of proper invoices submitted, listed in a table for each quarter and fiscal year of each such period that includes— the total amount owed by the Secretary under the proper invoices; the payment status of each proper invoice, as of the date of the report; and the period that elapsed until each proper invoice was paid, including an explanation of any delayed payment. Any comments by the Secretary regarding delayed payments made by health care providers. A description of the best practices that the Chief Business Office of the Department uses to provide timely payment of proper invoices, including a plan to improve such timely payments. During the five-year period beginning on the date of the enactment of this Act, the Chief Business Office of the Department shall submit to Congress quarterly reports on the number of pending claims for reimbursement for emergency hospital care, medical services, and other emergency health care furnished through non-Department providers. Each report submitted under paragraph
(1)shall include, with respect to pending claims described in such paragraph, the following: The total number of such pending claims for each hospital system of the Department, as of the last day of the quarter covered by the report. The total number of veterans who submitted such a pending claim in each State, as of such day. The aggregate amount of all such pending claims in each State, as of such day. As of such day— the number of such pending claims that have been pending for 30 days or longer; the number of such pending claims that have been pending for 90 days or longer; and the number of such pending claims that have been pending for one year or longer. For each hospital system, for the quarter covered by the report— the number of claims for reimbursement for emergency hospital care, medical services, and other emergency health care furnished through non-Department providers approved during such quarter; the number of such claims denied during such quarter; and the number of such claims denied listed by each denial reason group. The Comptroller General of the United States shall conduct a study that evaluates the effectiveness of the Chief Business Office of the Department in providing timely payment of proper invoices for emergency hospital care, medical services, or other emergency health care furnished through non-Department providers by the required payment date. The Comptroller General shall submit to Congress a report on the study conducted under paragraph (1), including the total amount of interest penalties paid by the Secretary under section 3902 of title 31, United States Code, by reason of a delayed payment. In this section: The term delayed payment means a proper invoice that is not paid by the Secretary of Veterans Affairs until after the required payment date. The term proper invoice has the meaning given that term in section 3901(a) of title 31, United States Code. The term required payment date means the date that payment is due under a contract pursuant to section 3903(a) of title 31, United States Code.