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Code · BILL · 113th Congress · S. 2315 (Introduced in Senate) — To expand the Global Entry Program and strengthen the Model Ports of Entry Program, and for other purposes. · Sec. 8

Sec. 8. Increasing the transparency of Department of Homeland Security customer service enhancements

160 words·~1 min read·/bill/113/s/2315/is/section-8·

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The Secretary of Homeland Security shall collect and analyze traveler feedback— to develop customer service best practices across all relevant component agencies; to ensure a welcoming environment; and to improve the image of the United States around the world. The Secretary of Homeland Security shall— coordinate the collection of all traveler feedback across all relevant component agencies to improve the transparency of customer service enhancements; publicly report the feedback described in paragraph
(1)on a quarterly basis; and analyze and utilize such feedback to develop customer service best practices throughout the Department of Homeland Security, which shall include cultural sensitivity and diversity training. The Secretary of Homeland Security shall report all U.S. Customs and Border Protection traveler feedback to the Department of Transportation for publication in its monthly Air Travel Consumer Report. The Commissioner shall ensure that the U.S. Customs and Border Protection INFO Center is adequately staffed in order to limit caller wait times to shorter than 10 minutes.
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