36-424.03. Surveyors and supervisors; annual training program; objectives
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/az/title-36/36-424-03A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
A. The department shall implement an annual training program for all licensing surveyors and the supervisors and managers of licensing surveyors to ensure compliance with this chapter.
B. The training program shall include modules that train surveyors and the supervisors and managers of licensing surveyors on the following:
1. The department's governing policies and procedures and the statutes and rules for which the employee is responsible.
2. How to ascertain whether a complaint or grievance filed with the department should result in opening a complaint investigation under this chapter.
3. How to act in a professional manner with an emphasis on dignity and respect.
4. The importance of clear and transparent communication with licensees.
C. The department shall implement an annual process for all licensing surveyors and the supervisors and managers of licensing surveyors to demonstrate practical knowledge and understanding of the following:
1. The department's governing policies and procedures and the statutes and rules for which the employee is responsible.
2. Ascertaining whether a complaint or grievance filed with the department should result in opening a complaint investigation under this chapter.
3. How to act in a professional manner with an emphasis on dignity and respect.
4. The importance of clear and transparent communication with licensees.