26B-6-704. Investigation of complaints -- Procedures -- Rulemaking.
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Effective 5/3/2023
26B-6-704. Investigation of complaints -- Procedures -- Rulemaking.
(1)Except as provided in Subsection
(3), the ombudsman shall, upon receipt of a complaint, investigate the complaint.
(2)An ombudsman's investigation of a complaint may include:
(a)a referral to a governmental entity or other services;
(b)the collection of facts, information, or documentation;
(c)holding an investigatory hearing; or
(d)an inspection of the premises of the person named in the complaint.
(a)The ombudsman may decline to investigate a complaint.
(b)If the ombudsman declines to investigate a complaint, the ombudsman shall notify the complainant and the division of the declination.
(4)The division shall make rules, in accordance with Title 63G, Chapter 3, Utah Administrative Rulemaking Act , that govern the ombudsman's process for:
(a)receiving and processing complaints; and
(b)conducting an investigation in accordance with this section.
Renumbered and Amended by Chapter 308 , 2023 General Session