§ 2604.3. Service standards.
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/pa/title-66/chapter-26/2604-3A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
§ 2604.3. Service standards.
(a)General.-- Where transportation network services are offered, a transportation network company must take reasonable steps to ensure that the service provided by each transportation network company driver who utilizes the digital network is safe, reasonable and adequate. A transportation network company may not unlawfully discriminate against a prospective passenger or unlawfully refuse to provide service to a certain class of passengers or certain localities.
(b)Disabled individuals.-- Each licensed transportation network company must:
(1)Adopt a policy of nondiscrimination regarding individuals with disabilities in accordance with this subsection. The following information shall be provided on the transportation network company's publicly accessible Internet website:
(i)Notice of the nondiscrimination policy.
(ii)Procedures to report a complaint to the commission about a transportation network company driver's alleged violation of this subsection.
(2)Within one year of the effective date of this section, the digital network used by a transportation network company to connect drivers and passengers must be accessible to consumers who are blind, visually impaired, deaf and hard of hearing.
(3)A transportation network company driver must transport a service animal when accompanying a passenger with a disability for no additional charge unless the transportation network company driver has a documented medical allergy on file with the transportation network company. Service animals shall be permitted to ride in the passenger compartment of a vehicle. It shall be a violation of this chapter for a transportation network company driver to place a service animal in any part of a vehicle other than the passenger compartment.
(4)A transportation network company may not impose additional charges for service to an individual with a disability.
(5)A transportation network company shall, in an area where wheelchair-accessible service is available, provide passengers with disabilities requiring the use of mobility equipment an opportunity to indicate on its digital network whether they require a wheelchair-accessible vehicle. A transportation network company or an affiliated entity must, if wheelchair-accessible service is available, facilitate transportation service for passengers who require a wheelchair-accessible vehicle by doing one of the following:
(i)connecting the passenger to an available transportation network company driver or other driver operating a wheelchair-accessible vehicle; or
(ii)if connection under subparagraph
(i)is not available, directing the passenger to an alternative provider with the legal authority and ability to dispatch a wheelchair-accessible vehicle to the passenger.
66c2604.4s