Sec. 12-821. Display of telephone number; complaint calls.
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Sec. 12-821. Display of telephone number; complaint calls.
(a)Each school bus and multifunction school-activity bus shall display at the rear of the bus a sign, with letters and numerals readily visible and readable, indicating the area code and telephone number of the owner of the bus, regardless of whether the owner is a school district or another person or entity. The sign shall be in the following form:
"TO COMMENT ON MY DRIVING, CALL (area code and telephone number of bus owner)".
A school bus owner who placed a sign conforming to the requirements of Public Act 95-176 on a school bus before January 1, 2010 (the effective date of Public Act 96-655) may continue to use that sign on that school bus rather than a sign that conforms to the requirements of Public Act 96-655; however, if the school bus owner replaces that sign, the replacement sign shall conform to the requirements of Public Act 96-655.
(b)The owner of each school bus or multifunction school-activity bus shall establish procedures for accepting the calls provided for under subsection
(a)and for taking complaints.
(c)The procedures established under subsection
(b)shall include, but not be limited to:
(1)an internal investigation of the events that led to each complaint; and
(2)a report to the complaining party on the results of the investigation and the action
taken, if any.