Sec. 8. Adequately resourcing customer experience and employee engagement
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/bill/117/s/1934/is/section-8A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
Section 323 of title 40, United States Code, is amended— by striking the section heading and inserting ; and Federal Citizen Services Fund in subsection (a), by striking purpose of and all that follows and inserting “purpose of— disseminating Federal Government information to the public; improving— customer experience (as defined in section 321 of title 5); mechanisms for public participation in the Federal Government; and communication of the Federal Government to the public, including tailored messaging and human-centered stories of the impact of the Federal Government, including through human-centered design practices; and other related purposes. .
The table of sections for chapter 3 of title 40, United States Code, is amended by striking the item relating to section 323 and inserting the following: 323. Federal Citizen Services Fund. . With the approval of the Director, the head of an agency may transfer funds available to the agency from appropriations to finance customer experience activities. The amounts transferred by the head of an agency under paragraph
(1)may not exceed $10,000,000 in a fiscal year. The total amount of transfers approved by the Director under paragraph
(1)may not exceed $50,000,000 in a fiscal year. Not later than 30 days before the date on which the head of an agency executes a transfer authorized under paragraph (1), the head of the agency shall notify the Committee on Appropriations of the Senate and the Committee on Appropriations of the House of Representatives. The authority to make a transfer under this subsection shall terminate on September 30, 2026.