Sec. 12. Paperwork Reduction Act Voluntary Customer Feedback Reform
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/bill/117/s/1934/is/section-12A research copy — for the controlling text, always check the official state or federal source. Not legal advice.
Subchapter I of chapter 35 of title 44, United States Code (commonly known as the Paperwork Reduction Act ), is amended— in section 3502— in paragraph (22), by striking and at the end; in paragraph (23), by striking the period at the end and inserting ; and ; and by adding at the end the following: the term voluntary customer feedback has the meaning given the term in section 321 of title 5. ; and in section 3518(c)(1)— in subparagraph (C), by striking or at the end; in subparagraph (D), by striking the period at the end and inserting ; or ; and by adding at the end the following: by an agency that is voluntary customer feedback. .
Each agency that solicits voluntary customer feedback shall ensure that— responses to the solicitation of voluntary customer feedback remain anonymous and are not traced to specific individuals or entities; individuals and entities who decline to participate in the solicitation of voluntary customer feedback are not treated differently by the agency for purposes of providing services or information; the solicitation does not include more than 10 questions; the voluntary nature of the solicitation is clear; the proposed solicitation of voluntary customer feedback will contribute to improved customer service; solicitations of voluntary customer feedback are limited to 1 solicitation per interaction with an individual or entity; to the extent practicable, the solicitation of voluntary customer feedback is made at the point of service with an individual or entity; instruments for collecting voluntary customer feedback are accessible to individuals with disabilities in accordance with section 508 of the Rehabilitation Act of 1973 ( 29 U.S.C. 794d ); and internal agency data governance policies remain in effect with respect to the collection of voluntary customer feedback from individuals and entities.
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Sec. 12
Paperwork Reduction Act Voluntary Customer Feedback Reform
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