Sec. 420. Improved training of agents and adjusters
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The Administrator shall require each insurance agent that issues standard flood insurance policies on behalf of the National Flood Insurance Program (under the Write Your Own Program) or directly from the National Flood Insurance Program to take— an introductory course that instructs insurance agents on how to fill out an application for a flood insurance policy; and annual continuing education courses on— any changes in the flood insurance manual or the National Flood Insurance Program Elevation Certificate— any increased costs of compliance; flood insurance mapping; and any other modifications to the National Flood Insurance Program that influence the rating of a flood insurance policy.
The Administrator shall maintain a record of each insurance agent that takes a course described in subparagraph
(A)or
(B)of paragraph (1). Each insurance claims adjuster acting as an insurance agent for a Write Your Own company shall— by certified by the Administrator to act as an insurance agent; or act under the direct supervision of an insurance claims adjuster certified under the National Flood Insurance Program. Each insurance claims adjuster responding to a major disaster declared by the President under section 401 of the Robert T. Stafford Disaster Relief and Emergency Assistance Act ( 42 U.S.C. 5170 ) shall, if determined appropriate by the Federal coordinating officer operating in the affected area, take an online refresher course provided by the Administrator to prepare the insurance claims adjuster for the unique circumstances of the major disaster. The Administrator shall maintain a record of each insurance claims adjuster that takes an online refresher course described in subparagraph (A). Each regional office of the Federal Emergency Management Agency shall— provide training to local floodplain managers in the region on the responsibilities and procedures of local floodplain managers with respect to conducting substantial damage and substantial improvement determinations; and work with applicable State agencies to provide the training described in paragraph
(1)and verify that local floodplain managers are completing the training.
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Sec. 420
Improved training of agents and adjusters
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